Some ISPs may register the MAC address of your computer or your old wireless router when you dialing up the internet for the first time via modem. If you add a new router into your network to share your internet connection, the modem may still register the MAC address of your computer or the old wireless router, in that case, you may need to configure MAC Address Clone on the router.
Situation 1: No old router, but can get internet when a wired computer connects to the modem directly.
Step 1: Disconnect the router, connect the computer to the modem which used to dial up the modem. Make certain the computer has internet access to the modem.
Step 2: Disconnect the computer from the modem, connect the modem to the WAN/Internet port of the router, and connect the computer to the LAN/Ethernet port of the router.
Step 3: Here takes RX12L Pro as a demonstration.
Log in to the router’s web-based interface.After the computer connects to the router's network. Enter //www.tendawifi.com or //192.168.01 in the address box to go to the web-based interface.
Step 4: Click Internet Settings->Advanced, choose Clone Local Host MAC.
Step 5: Click “Connect” to save the settings.
Step 6: If the MAC Clone succeeds, the Internet MAC Address in the More->Router Info page will be the same as the MAC Address on the computer when it connected to the modem directly.
Step 7:After checking the previous step. Check whether the router is properly connected to the Modem. If no, restart the Modem and check again.
Situation 2: Can get Internet from the old wireless router, but not from the modem and the new router. Here are two methods for your reference.
Method 1:
Step 1：Disconnect the old router from the modem, connect the modem to the WAN/Internet port of the new router, and connect the new router to the WAN/Internet port of the old router. Then use a computer connected to the new router via Ethernet cable or Wi-Fi.
Step 2：Here takes RX12L Pro as a demonstration.
Log in to the new router’s web-based interface.After the computer connects to the router's network. Enter //www.tendawifi.com or //192.168.01 in the address box to go to the web-based interface.
Step 3：Click Client Management, then check the old router’s MAC Address on the Main Network Device.
Step 4：Go back to Internet Settings->Advanced, choose Custom, and type in the MAC Address you checked on the Old Router.
Step 5: Click “Connect” to save the settings.
Step 6: If the MAC Clone succeeds, the Internet MAC Address in the More->Router info page will be the same as what you have typed in the Custom MAC Address box.
Step 7:After checking the previous step. Check whether the router is properly connected to the Modem. If no, restart the Modem and check again.
Method 2:
Step 1: Disconnect the new router from the modem, then connect the computer to the old router. Make certain the computer has internet access with the old router.
Step 2: Here takes RX12L Pro as a demonstration.
Log in to the router’s web-based interface.After the computer connects to the router's network. Enter //www.tendawifi.com or //192.168.01 in the address box to go to the web-based interface.
Step 3: Click More->Router info, then check the MAC Address on the IWAN Port info.
Step 4: Disconnect the old router and connect the new router back to the modem, then connect the computer to the new router and login to the web interface.
Step 5: Click Internet Settings->Advanced, choose Use Custom MAC Address and type in the MAC Address you checked on the old router.
Step 6: Click “Connect” to save the settings.
Step 7: If the MAC Clone succeeds, the Internet MAC Address in the More->Router info page will be the same as what you have typed in the Custom MAC Address box.
Step 8:After checking the previous step. Check whether the router is properly connected to the Modem. If no, restart the Modem and check again.
