How to Troubleshoot a Blue Screen Error When Installing a Tenda Wireless Adapter?

If your computer encounters a blue screen error when installing a Tenda wireless adapter, there could be various reasons behind it. This issue may stem from software-related problems, such as driver incompatibility with the operating system or conflicts with other software or files on your computer. It could also be attributed to hardware issues, particularly if your computer's motherboard is not compatible with the Tenda wireless adapter.

This article addresses the common scenario of a software-related issue where the Tenda adapter conflicts with other software or files on your computer.

Solution:

Step 1: When your computer displays a blue screen error, it typically provides some error details.

IMG_256

Step 2: From these error details, identify the driver file associated with the issue — in this case, "rtwlanu.sys."

Step 3: Unplug the Tenda adapter and reboot your computer.

Step 4: Navigate to "c:\Windows\System32\drivers" and locate the driver file "rtwlanu.sys" within this folder. Delete this file.

Step 5: Reconnect the Tenda adapter to your computer and proceed to install the official driver provided by Tenda.

Step 6: If the issue persists, please gather the following information and contact Tenda support:

1.Your computer's motherboard model.

2.Driver information for the Tenda adapter.

3.Kernel dump file: Generate a Kernel memory dump file by following this link:

How to find dump file to analyze BSOD problem caused by installing driver

4.The model number of your main router.

Providing this information will assist Tenda's technical support team in diagnosing and resolving the problem. If the issue continues, it is advisable to reach out to us for further assistance.

  • Categoría de documento : FAQ
  • Productos relacionados : E33

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