Q1 : My A18Pro cannot detect the WiFi signal of the upstream router. What should I do?

A1: Please proceed with the following steps:

1. Check if the signal from the upstream router is hidden.
2. Change the encryption method of the upstream router to WPA/WPA2.

 

Q2 : What do the indicator lights on the A18Pro represent?

A2 :

• Solid green light: Connected to the Internet.
• Green light blinking: Not configured, you need to configure it.
• Solid yellow light: A weak signal; whether you can move closer to the upstream router depends on your environment.
• Yellow light blinking: The extender cannot access the internet.
• Solid red light: Poor signal strength, making the signal almost unusable.
• Red light blinking: Disconnected from the upstream router.

 

Q3 : What should I do if my A18Pro cannot access the internet in AP mode ?

A3 : Please follow these steps :

1. Please check if the network cable is working properly (you can connect it to a computer or other device with a network port to determine this).
2. Disable the blind plugging function of the upstream router's network ports.
3. If the above steps still do not resolve the issue, please gather your upstream router's model and configuration parameters and email them to our technical support.

 

Q4 : When I visit re.tenda.cn, it prompts " Want to configure your Tenda Wi-Fi extender" ?

A4 :​ Please follow these steps:

1. Make sure your phone/computer is actually connected to the extender's Wi-Fi . If your extender and router are using the same Wi-Fi name, you can reset the extender and reconfigure it (the extender's initial Wi-Fi name is Tenda_EXT ).
2. Turn off mobile data and reconnect to the extender's WiFi .
3. Clear your browser cache.
4. If your extender is not configured, try accessing 192.168.0.254.

 

Q5: My devices connected to the A18Pro's WiFi , but the network speed did not meet expectations.

A5: Please proceed with the following steps:

1. Check if your phone is connected to the main router's WiFi , or if it automatically connects to the stronger extender's WiFi signal .
2. Observe whether the indicator light is solid green. If so, try to keep the extender and router as close together as possible.
3. Check if the upstream router's 2.4GHz WiFi has been extended . You can try extending the upstream router's 5GHz WiFi .
4. If your environment allows, you can try using wired extension (i.e., AP mode).