Overview

Products have lifecycles and eventually leave the market for various reasons, like when people stop wanting them, new technology comes out, or better products are made. When a product is being taken off the market, Tenda helps customers switch to other options with their end-of-life policy. This policy helps people understand how Tenda can help them move to other platforms and technologies with high-quality products and services.

This policy applies to Tenda's hardware, software, and combinations of software and hardware, which are all called products. This policy does not apply to products whose lifecycles have already ended. Refer to Tenda End of Life Products to check the full list.

Policy Details

Tenda will tell customers the end of marketing (EOM) date and migration options on Tenda's website or get notifications through Tenda Notification Service. When a product reaches its EOM date, Tenda will not accept new orders for it. Tenda will fix hardware and replace parts according to the official warranty and replacement policy. Tenda's Customer Service Center (CSC) will help customers according to the official warranty and replacement policy. If something goes wrong after the end of service (EOS) date or the agreed warranty service expiration date, Tenda will help within the scope of its abilities, but Tenda will not pay for any legal problems.

Tenda's software release support works like this: Before a software release's EOS, Tenda suggests that customers upgrade to the latest release. After a software release's EOS, Tenda will not help with anything, including fixing bugs and security problems. Customers may need to upgrade to a new software release to get maintenance and support services.

Tenda can't promise that products or software (including third-party software or open-source software) and systems or networks that use Tenda products or software are free of security problems. Tenda can't promise to fix all security problems that they find. Partners who sell Tenda products need to tell their distributors or end-users everything they know about Tenda products' lifecycles.

Definitions and Acronyms

• End of Marketing (EOM): the date after which Tenda won't take orders for the product.
• End of Service and Support (EOS): the date after which Tenda won't help with the product anymore.
• Product: a collection of hardware and software that does business functions and services.
• Software release: a group of software that is released separately and does certain things.