Situation 1: If the power indicator light is off, please check whether the power adapter or power socket is working properly.

Situation 2: If the power indicator light is on but there is no image on the monitor. Please modify your monitor's resolution by clicking your mouse (left-right-left-right-left-right). If the monitor still has no image, please replace the monitor or video cable.

Situation 3: If the NVR device stays on this page, please contact technical support to obtain the firmware package for upgrade.

(Technical support email: tendasecurity@tenda.cn)

If the above steps still do not solve your problem, it may be the NVR's hardware failure. Please contact the seller for exchange.