Step 1:

Please go to your camera device settings → alarm, check if this switch is ON. If not, please turn it on.

Step 2:

Please go to the Me page, and then tap Settings.

Step 3:

 tap Message Settings.

Step 4:

At this time, the app will automatically perform a self-check and give the check results.

Please follow the prompts to repair.

If you follow the instructions to fix it but still don't receive notifications from the app, please contact our technical support.

Contact us: tendasecurity@tenda.cn