FAQ
This file offers
some frequently asked questions and solutions that can help you out when facing
with difficult questions. If you cannot find the solutions in it, please
login in our website www.tenda.com.cn or send emails tenda@tenda.com.cn to
contact us for solutions.
Q: What is HomePlug
AV?
A: The powerline
network is to establish with electricity meters and has the features of no need
to setup new cables, lower price, wide utilities, high-speed stability and
speed of transmission from 14M to 1000M.
Q: Can
single one powerline adapter be used?
A: No. At
least two powerline adapters can be used, one is to connect the Internet, the other
is to connect PC or another network devices.
Q: Can
they work to surf the Internet when are plugged into the wall outlet?
A: No. They
can work to surf the Internet after pairing successfully.
Q: Is it
necessary to install software when using?
A: No, it is not. This
sort of products is plug-and-play powerline device. Two of them can pair
automatically in the same electricity meters without any settings. But installing
the management software is good for managing the powerline devices.
Q: How
many powerline adapters can be connected at most in the same electricity
meters?
A: Nine powerline
adapters. But they can establish countless powerline networks in the same
electricity meters.
Q: How many meters is the farthest
range of two powerline adapters with intercommunication?
A: The farthest
range of two powerline adapters is up to 300 meters, but its speed of
transmission will falling more than 100 meters.
Q;
Can powerline products from different brands work with each other?
A: Yes. Our
powerline devices conform to the standard of HomePlug AV, so they can work with
powerline products from other brands.
Q: Is it
safe to use powerline adapters when there is thunder and lightning?
A: It is safe. This
network expander has thunder and lightning protection. So if the buildings are
struck by lightning, the PC and other devices to connect powerline adapters
will not be damaged.
